1. How much does shipping cost?

We offer free standard shipping on all orders delivered within the United States. The final order total shown at checkout includes all applicable charges.

2. Where do you ship?

At this time, we ship orders only to addresses located within the United States.

3. How long does delivery take?

• Handling Time: 1–3 business days, Monday–Friday
• Transit Time: 5–8 business days, Monday–Friday

Estimated total delivery time is 6–11 business days.

Delivery times may vary depending on destination, carrier operations, order volume, and quality-control testing for refurbished or modded devices.

4. How can I track my order?

After your order ships, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number on the carrier’s website to check your delivery status.

We commonly ship with carriers such as UPS, FedEx, and USPS.

5. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order.

Items must be unused, returned in their original packaging, and include all accessories, cables, chargers, memory cards, manuals, and included parts.

6. How do I start a return?

To request a return, please contact our support team at support@retrovita.us.

We will provide return instructions after your request is reviewed and approved.

Please do not send items back without contacting us first.

7. Who pays for return shipping?

• If the item arrives damaged, defective, or incorrect, we will provide a prepaid return shipping label when the return is approved.
• If the return is due to a change of mind, ordering the wrong item, or customer preference, the customer is responsible for the return shipping cost.

8. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover through Shopify-supported payment options. We also accept PayPal as an additional checkout option.

All transactions are processed securely in U.S. Dollars (USD).

9. Is my payment information secure?

Yes. Our website uses SSL encryption to help protect sensitive information during checkout.

Payment processing is handled by trusted payment providers that follow industry security standards.

10. Are Retrovita PS Vita consoles refurbished?

Yes. Retrovita specializes in refurbished and modded PS Vita consoles. Each device is inspected and tested before shipment to help ensure it is ready for use.

11. Do modded consoles require setup?

Some modded consoles may include custom software or additional features that may require basic user setup, account configuration, or familiarity with handheld gaming systems.

12. Who operates Retrovita?

Retrovita is a U.S.-based online store specializing in refurbished and modded handheld gaming products.